Metavallo Blog

How Smart Technology is Changing Casino Service Delivery

Smart Service, or service processes utilizing smart devices and cloud based software, is radically transforming service delivery for many forward-thinking businesses.  This technology is reinventing service delivery and checkout processes that previously were customer...

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Wait Time – Foundation of Exceptional Service

“The longer you wait, the harder it is to produce outstanding customer service.” ­‐William H. Davidow; How often have we heard about the importance of customer service? There has been a multitude of studies compiled showing the huge cost of poor service and the many...

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Leveraging Tech to Drive Customer Loyalty

 It’s happening everyday. Technology is rapidly changing the way we live our lives. You can now walk around a big-box store scanning and paying for items without ever having to wait in a checkout line, hotel rooms respond to voice commands and vehicles are driving...

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