The EDGE Solution – Sustaining a Great Guest Service Culture

Do you need an EDGE over your competition? Make that happen with EDGE from Metavallo. EDGE clients collaborate with Metavallo’s Subject Matter Experts to determine their service standards and then use Metavallo’s proprietary software to gauge Guest Service, Employee Engagement, and Operational Efficiency/Effectiveness. As you measure your standards, the ability to manage those standards easily happens, leading to better operations, greater market share, and increased profitability.

The EDGE Software

Metavallo’s scalable software is surprisingly affordable, easy to use, customizable and provides our clients with the ability to drive continuous improvement all in one program.

  • Customizable to Client’s Business needs and operations
  • Fully Scalable to the size and complexity of the Client’s enterprise
  • Easy to use through smart devices or desktops
  • Fully Mobile Device Compatible
  • Internal Apps make observations easy and simple for your team
  • All data/information available through standardized reports or to Microsoft Power BI tools
  • Utilize the EDGE standardized reports or customize your own
  • Available in the Cloud or Behind Client’s Firewall

The EDGE Solution

Metavallo’s EDGE Solution provides clients with an enterprise wide, cloud based guest service, employee engagement, and operational efficiency and effectiveness software program. The EDGE Solution enables management to review operations and personnel against standards for easy scoring, reporting and review with employees. Our solution is totally customizable to our client’s individual needs. If needed, Metavallo will implement/train your workforce to ensure your success. Our program provides Benchmark metrics on Metavallo’s easy to use EDGE Dashboard for the following:

  • Guest/Employee Interaction Standards
  • Operating Environment Standards
  • Automated Rewards/Recognition/Accountability tools
  • Easily View Employee Engagement and Quality of Internal Observations:
    • Pace Report – Who’s Conducting Observations and Who Isn’t
    • GAP Report – Comparing Internal/External Observations
    • Distribution Report – Make certain that every customer contact employee receives an equal amount of internal observations
    • Attribute Report – Understand how employees are performing specific behaviors against standards by Property/Department/Individually
  • Easily Integrated with other Metavallo products such as RISE Shopper , our industry leading Mystery Shopper program.